Refunds, cancellation & rescheduling
How deposits, cancellations, and incomplete work are handled for CloudKernel Consulting engagements.
Scope
This policy applies to consulting engagements with CloudKernel Consulting (diagnostics, workshops, reviews, and coaching blocks). This website does not sell physical products or software subscriptions.
Booking deposits
Fixed-fee projects usually require a 30% deposit to reserve dates. The deposit is credited against the final invoice.
Full refund eligibility
You may receive a full refund of fees paid (including deposit) if:
- We cancel the engagement for reasons within our control and cannot offer suitable alternative dates within 30 days; or
- You cancel in writing more than 14 days before the first scheduled on-site or workshop day, and we have not started chargeable preparation beyond the complimentary enquiry call.
Partial refunds
If you cancel between 7 and 14 days before the first scheduled day, we may retain up to 30% of the project fee (or the deposit, if higher) to cover preparation already begun, returning the remainder of sums paid.
Cancellations within 7 days of the first scheduled day, or after site work has started, are generally non-refundable for days already delivered or irrevocably prepared (travel booked, materials drafted for your site). Unused future days on a day-rate engagement may be refunded or rescheduled at our discretion.
Non-refundable items
- Complimentary discovery calls (no charge applies)
- Third-party costs already incurred with your approval (for example specialist venue hire)
- Work completed and delivered (maps, readouts, coaching days already held)
Rescheduling
You may request to move dates once without charge if you give at least 7 days’ notice and alternative dates are available within 60 days. Further moves or short-notice changes may be charged at half a day rate to cover re-planning.
No-shows
If key client attendees are unavailable without notice on a scheduled site or workshop day, that day is treated as delivered.
Work already started
Once interviews, site walks, or drafting for your engagement have begun, fees reflect progress. We invoice for completed stages even if you later pause the project.
How to request a refund
Email hello@cloudkernel-hub.digital with your company name, engagement dates, and reason. We respond within five working days. Approved refunds are returned by the original payment method within 10 working days of approval.
Questions
Phone 077 7405 6174 or write to Street: 63 Park Row; City: Edendonich; Zip code: PA33 0PB; Country: United Kingdom.